Beyond Standard Australia-wide
Specialised delivery. Flawless experience. Australia-wide when standard won't do.
About EM Freight
At EM Freight, we’re reshaping the last-mile delivery experience across Australia. Our services are designed specifically for home and B2C deliveries, ensuring fast, efficient, and reliable shipping from retailers directly to customers' doors.
We operate independently, giving us the agility to innovate and adapt quickly to the dynamic e-commerce landscape. Instead of relying on a single large carrier, we leverage a smart network of local agents in every state, combining resources to offer what we call a fused national delivery network—a unique system that ensures speed, coverage, and consistency Australia-wide.
With a passion for logistics and a commitment to service, we support the success of Australia’s online retailers and delight their customers every step of the way.
Our Services
Same-Day Delivery
Fast, local delivery within metro areas.
Interstate Freight
Nationwide cargo solutions connecting cities and regions.
Next Day Delivery
Collected and delivered by the next bussiness day.
Door-to-Door Service
Seamless, customer-focused service from sender to recipient’s door.
Why EM Freight?
At EM Freight, you can trust us for quick, careful, and professional delivery of your e-commerce products Australia-wide. We go beyond just delivery; we commit to exceptional customer service, communication at every step, and fostering a working relationship that truly works for a better delivery experience overall. We care about your precious cargo as much as you do, and we're always ready for a delivery challenge.
Industries We Serve
Furniture & Bulky Goods
E-Commerce & Retail
Automotive
Electronics & White Goods
Frequently Asked Questions
Will the courier bring my delivery upstairs?
Awesome as we are, unfortunately not! EM Freight drivers are not permitted to carry any item upstairs as this isn’t covered by OH&S rules. If your front door is above ground floor level, we will deliver to a ground floor space, which can be discussed upon booking. Please ensure someone can assist you with moving boxes if you can’t do so yourself.
Can I change my delivery address?
Once that package is on its journey, we need a thumbs-up from the company you bought it from to make it happen.
What if my delivery is late?
Sometimes, deliveries do the unexpected. But don’t sweat it! Our eagle-eyed team is all over it, ready to tackle any uncertainty head-on. Got questions? Hit us up anytime.
Can the driver call me prior to delivery?
Sometimes a driver might give you a shout-out, although it’s not mandatory. But hey, remember the real chat happens between EM Freight office and you. We’re here to keep things rolling smoothly.
How can I track my delivery?
There are several ways to track your delivery. Once it has been dispatched, you’ll receive a text message and email with a hyperlink to follow. If you haven’t provided your email/mobile number, you can always track your delivery on our tracking page.
My item was lost or damaged. Who do I contact?
If your package goes MIA or arrives looking like it’s had one too many bumps, our first tip is to ring up the company you bought it from. They are the champions of replacements and refunds! And don’t worry they will loop us in for the next steps. Teamwork makes the shipping dream work!
How can I add delivery instructions for my package?
Click the Contact Us widget or give us a call at 1800 868 557 for any special requests. Give us a shout ASAP! That way, we can work our delivery magic and make sure your next drop-off follows the instructions.
What happens if I am not home for the delivery?
If no one is home at the time of delivery, your order will be left safe if deemed safe to do so unless we specifically get provided with not authorised to leave. The driver will take a photo of where your item(s) have been delivered to for you to view via mobile phone or website for your peace of mind. If you have any questions, please get in touch with us.
I missed my delivery, can I collect it from the depot?
Sorry, we missed you! Metro folks let’s plan a redelivery date through email or a call. Regional? Card with all the deets left for rescheduling delivery or a depot pick up. Reach out, we are here to help ASAP.
My delivery status has not changed for some time. Is the delivery going to be delayed?
We’ll update you on your shipment’s status upon receiving your order and it’s depot arrival. Sometimes, the status might stay unchanged for over 24 hours while cruising, but don’t worry, it doesn’t necessarily signal a delay in your order.